Sale and Refund

Orders should be confirmed against the agreed specification, quantity, finish, and project context before payment and fulfillment proceed.

Because lighting selections are often project-specific, changes after confirmation may not always be reversible or cost-neutral.

Return eligibility depends on condition, timing, and whether the item was standard catalogue stock or project-specific supply.

Products that have been installed, modified, damaged on site, or ordered to custom specifications should not be assumed returnable.

Approved refunds should follow inspection and confirmation of condition. If a refund is due, it should be processed back through the original payment path where possible.

Logistics fees, rush handling, or non-returnable custom components may still be excluded even when part of an order is being reversed.