Warranty

Warranty should cover manufacturing defects and product failures that occur under proper use and correct installation conditions.

The exact duration may differ across product ranges or project supply terms, so the final order basis should remain the commercial source of truth.

Damage from improper installation, power issues, environmental misuse, unauthorized modification, and site abuse should not be treated as warranty claims.

Consumables, cosmetic wear from abuse, or failures caused by incompatible third-party systems may also fall outside coverage.

A proper claim should include order context, photos or video of the issue, installation context, and a clear description of the failure.

Without enough evidence, everyone wastes time guessing.